Rich Brooks writing at his blog Flyte Blog talks about PayPal’s Abysmal Email Support.

Twice in the past few months I’ve used PayPal’s email support and twice I’ve amazed at how abysmal it is.

I tend to agree with Rich - and I’m sure many other would as well - that PayPal has a shocking history of customer support. Some would even say it’s non existent.

Now, you have to understand: I use PayPal, I’m a PayPal merchant, and I regularly recommend it to clients. Which is why I find this so frustrating. PayPal offers a good service at a reasonable price. I just wish they cared more about their customers.

Rich hits the mark. In today’s marketing savvy world word of mouth is a powerful factor in making or breaking a company.

I’d urge PayPal to lift their game, unless they want to see upstarts like Google Checkout overtake them.

Read Rich’s post …